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To set the spam sensitivity for incoming mail, go to the Spam filter tab. Here you can set the score that determines whether mail should be accepted, marked as spam or simply rejected. You can also add sender addresses that should always be considered non-spam...

If your favorite client software is eM Client, KDE Kontact, KMail, Mozilla Thunderbird or Windows Mail, you can set it up simply by choosing to add a new account. After entering your full email address and password, your software will use the automatic configu...

Your Apple device is configured using a "connection profile". You can download your connection profile by logging on to your mailbox administration interface. Once you've logged in, you'll find 4 login profiles on the home page. Download the one you wish to u...

Some client applications are unable to correctly read the "autoconfiguration" information issued by Hosterra Email. If this is the case with your software, you'll need to configure it manually. To help you do this, here's the information you'll need to input: ...

If you wish to make a custom configuration for a specific application, you can use the following ports: Service Encryption Server Port IMAP STARTTLS hosterra.email 143 IMAPS SSL hosterra.email 993 POP3 STARTTLS hosterra.ema...

For your SoloBox, FamilyBox, ProBox or CustomBox account to function correctly, you need to configure your service's DNS. If you have a BasicBox account, the configuration has been automatically completed and the service is ready for use. So there's nothing m...

To migrate a mailbox from a previous provider to Hosterra Email, use the mailbox synchronization feature. Once you've entered the standard parameters (target and source mailboxes, server and port of your previous provider), run a first simulated synchronizati...

If you need to migrate all your existing email services to Hosterra Email, we strongly encourage you to proceed as follows: Create in Hosterra Email all the mailboxes you have with your previous provider. Migrate all old mailboxes to the new ones and let s...

You can increase the security of access to your Hosterra Email account by choosing to activate multi-factor authentication or switch to a passwordless authentication mode. If you log in as a mailbox user, the security options are on the home page. If you log ...

To change your mailbox name (the name that will be displayed to your e-mail recipients), go to Preferences ("Settings" icon in the top left-hand corner of the interface). Click on the Mail item in the left-hand bar, then choose the IMAP Accounts tab. You'll th...